Payment Orders
A payment order may be created after administrator approval. It may include amount, token price, payment network, payment address, selected user wallet, transaction hash field, status, review notes, and token delivery information. A payment order is not final settlement until payment is verified and recorded as confirmed.
Payment Details Availability
Payment details may be unavailable until the selected payment network matches available admin payment addresses or until an administrator manually provides appropriate details. If your pay-from-wallet network differs from the payment network, payment details may be pending until manual review.
Exact Payment Instructions
You must send the exact supported asset, amount, network, and address shown in the payment order. Do not send unsupported assets, NFTs, native gas tokens unless requested, or funds on a different chain. Incorrect payments may be delayed, unrecoverable, or subject to manual resolution.
Wallet-Initiated Payments
Where supported, the platform may request a wallet transaction for your confirmation. You are responsible for reviewing every wallet popup, recipient address, token contract, amount, network, gas fee, and transaction data before signing. INCEPTO is not responsible for transactions you approve incorrectly.
Manual Transfers
If you pay by copying an address and transferring manually, you must submit the transaction hash in the payment order. Manual transfers may require additional review, especially for non-EVM networks or where automatic verification is unavailable.
Transaction Hash Review
A submitted transaction hash may be checked against recipient address, amount, token contract, network, confirmations, transaction status, and risk indicators. A visible transaction hash does not automatically mean that the payment is accepted, sufficient, correctly routed, or final.
Underpayment and Overpayment
Underpayments may be rejected, left pending, require additional payment, or result in reduced participation only if approved. Overpayments may not increase allocation and may be difficult or impossible to refund. Any handling of overpayment is discretionary and may require support review.
Wrong Network or Wrong Address
Payments sent to the wrong network, wrong address, unsupported token contract, missing memo/tag, or incompatible chain may be permanently lost. Recovery is not guaranteed and may be impossible even if the transaction is visible on a blockchain explorer.
Payment Review Statuses
Statuses such as awaiting payment, transaction submitted, on-chain review, needs review, payment confirmed, cancelled, or rejected are operational labels. We may update them as information changes, confirmations arrive, manual review is completed, or project instructions change.
Refund Limitations
Digital asset transactions are typically irreversible. Refunds are not guaranteed. A refund, if approved, may be reduced by network fees, bank or provider costs, compliance costs, volatility losses, recovery costs, or other expenses. Refunds may be denied where prohibited by law, sanctions, project rules, AML concerns, or technical impossibility.
No Chargeback Rights
Blockchain payments generally do not provide chargeback rights. You should treat every transfer as final unless a written refund decision is issued through official platform support or project documentation.
Payment Records
We may retain payment orders, addresses, amounts, hashes, review notes, confirmation status, token delivery records, and related support messages for audit, compliance, dispute resolution, tax, and operational purposes.